Technician Engineer
Job Summary
The Technician Engineer provides high-level technical support by combining engineering principles with practical mechanical or electrical skills. You will be responsible for installing complex systems, performing advanced diagnostics, and collaborating with the engineering team to refine designs and improve operational efficiency.
Key Responsibilities
- System Maintenance: Perform complex installations, preventative maintenance, and emergency repairs on specialized equipment.
- Testing & Validation: Conduct rigorous testing of prototypes or existing systems to ensure they meet engineering specifications and safety standards.
- Technical Troubleshooting: Identify root causes of technical failures and implement sustainable hardware or software solutions.
- Documentation: Maintain precise logs of repairs, system upgrades, and technical drawings (CAD) for future reference.
- Design Support: Assist Senior Engineers in the development phase by providing feedback on “build-ability” and practical field performance.
Qualifications
- Education: Associate’s or Bachelor’s degree in Engineering Technology or a related field.
- Technical Skills: Proficiency with diagnostic tools, power tools, and often CAD software (like AutoCAD or SolidWorks).
- Problem Solving: A strong “hands-on” aptitude with the ability to read blueprints and complex schematics.
- Certifications: Relevant industry certifications (e.g., HVAC, Electrical, or CompTIA) are a plus.
Product Specialist
Job Summary
The Product Specialist serves as the bridge between our product’s technical capabilities and our customers’ needs. You will be the resident expert on our product line, responsible for providing deep technical insights, conducting demonstrations, and supporting both the sales and product development teams to ensure market success.
Key Responsibilities
- Product Expertise: Maintain an exhaustive understanding of product features, benefits, and technical specifications.
- Customer Engagement: Lead product demonstrations and training sessions for clients, ensuring they understand the product’s value proposition.
- Market Intelligence: Monitor industry trends and competitor offerings to identify opportunities for product improvement.
- Cross-Functional Support: Act as a consultant for the Sales and Marketing teams to help close deals and create accurate promotional materials.
- Feedback Loop: Collect and synthesize customer feedback to provide actionable insights to the Product Development team.
Qualifications
- Experience: 2–4 years of experience in a product-centric role (Sales, Support, or Product Management).
- Communication: Exceptional ability to translate complex technical concepts into simple, persuasive language.
- Analytical Skills: Strong problem-solving skills with a data-driven approach to understanding customer needs.
- Education: Bachelor’s degree in Business, Marketing, Engineering, or a related field.